AI Airtime Support
Need help with your account, Balance, top-ups, vouchers, payments, or AI chat? Contact support and we will help.
Email support
For the fastest help, include your login email or phone number, your market, and what happened. Do not send your password.
Email supportsupport@airtime.local
What we can help with
Login and account access
Top-ups, vouchers, and payment status
Balance and service history
AI chat or insufficient-Balance issues
Helpful details to include
- The email address or phone number on your account
- Your market: South Africa, Philippines, or Thailand
- A short description of the issue
- A screenshot or payment reference if you have one
Service Level and Outage Policy
Askly monitors service availability and does not deduct a completed-service charge when an AI request fails before completion. If an outage or billing error affects your Balance, we will investigate and apply any correction, reversal, refund, or other remedy required by applicable law and the verified service records. Planned maintenance, payment-provider downtime, user connectivity, device faults, unsupported browsers, and force majeure may affect availability.